Last Updated: September 24, 2025 Effective Date: September 01, 2022 CrewPay is an easy and convenient tool that allows customers to split the cost of a group booking at checkout. Using CrewPay, the original booker may reserve the group’s booking by paying their portion up front. The remaining group members will receive a link and have a limited period, as clearly stated during checkout , to pay for their portion(s). If all payments are not completed within that period, the booking will be canceled, and the original booker may be charged a cancellation fee, as disclosed during checkout.

1. CREWPAY

At Checkout, the original booker can choose to initiate a CrewPay group split. The original booker will then:

• Specify the number of participants splitting the booking,
• Enter the email addresses for the other participants, and
• provide their payment information.

The original booker’s credit card will be charged immediately for their share at checkout. The rest of the group will be sent an email containing a link to complete their payment. Each invited participant will have a set number of hours (disclosed during checkout) to complete payment.  No charges will occur prior to their express consent and confirmation through the payment form. Once the entire group has provided payment, the order will be confirmed. If the payment for any group member is not received within the stated timeframe:

• The group reservation will be canceled,
• The original booker will be charged a cancellation fee, as disclosed at checkout, and
• Any partial payments made are non-refundable, unless expressly stated otherwise or required by law.

Completed bookings are only confirmed once full payment has been received from all group members.

2. CREWPAY: INSTALLATION PAYMENT OPTION

At Checkout, the original booker shall be presented with the option of selecting to purchase their bookings through CrewPay and opting to submit payments via installations. The original booker will then select how many individuals will be splitting the cost, which will determine the total sum owed by each individual at each installation payment date. The original booker will then enter the email addresses for the other individuals and provide their own payment information. The original booker’s credit card will be charged the first installation payment sum provided at checkout, and the other individuals will receive an email with a link to a payment form. The rest of the group then has a certain number of hours, as listed in the policies on the checkout page, to pay for their individual portion of the first installation payment. Once the entire group has provided payment, the order will be confirmed. If one (1) or multiple individuals in the group do not pay subsequent installation payment balances due at the time period listed in the policies on the checkout page, that individual will be presumed to be in default of payment. The defaulting individual will have three (3) opportunities to submit payment. If by the third (3rd) reminder to submit payment the defaulting individual has not proceeded to pay the balance owed, the other individuals associated with the confirmed booking will have the opportunity to: 1) submit payment on the defaulting individual’s behalf or 2) remove the defaulting individual from the confirmed booking by replacing the contact information with a new individual. The new individual will have a certain number of hours to submit payment and can opt to pay the amount of the confirmed booking in full or on the same installment schedule as the group. If the individuals on the confirmed booking do not 1) submit payment on the defaulting individual’s behalf or 2) replace the defaulting individual on the confirmed booking within that period of time listed in the policies on the checkout page, then the transaction will be cancelled, and the original booker will be charged a cancellation fee as listed on the policies of the checkout page.

3. REFUNDS

Payments made through CrewPay bookings are non-refundable except as explicitly stated at checkout or where required by applicable law.

4. CONTACT US

If you have any questions about the CrewPay Policy or the Installation Payment Option, please contact us at: Crewfare®, Inc crewfare.com support@crewfare.com (786) 400-2739