Crewfare is a rapidly growing travel-tech company powering group and event travel for festivals, conferences, and sports organizations worldwide. Our SaaS products-Launchpad and Backstage help teams plan, manage, and execute complex travel operations at scale.

We’re looking for a Customer Success Manager to help build the foundation of our Enterprise & Mid-Market Customer Success function. This is a high-impact role for someone who wants real ownership, cross-functional influence, and the chance to shape how customer success scales from the ground up.

Why Crewfare?

• Join a company at the forefront of transforming travel for events and festivals globally.
• Work with cutting-edge technologies and industry-leading partners.
• Fully remote work environment with flexible schedules.

• Own post-sales relationships across enterprise and mid-market customers using Launchpad and Backstage
• Lead onboarding, training, and adoption to drive long-term customer success
• Act as a strategic partner to clients before, during, and after major events
• Monitor customer health, usage, and engagement to proactively manage risk and growth
• Drive renewals, retention, and expansion in partnership with Sales and Product
• Help define customer success processes, playbooks, and best practices as we scale

2–5 years of experience in Customer Success, Account Management, or SaaS

• Experience supporting mid-market and/or enterprise customers
• Strong communication, organization, and stakeholder-management skills
• Comfortable in fast-paced, ambiguous environments
• Bonus: experience in travel, events, hospitality, or early-stage SaaS

If you’re excited to build, own, and scale customer success across enterprise and mid-market accounts at a growing SaaS company-this role is for you.