These Terms and Conditions ("Terms") explain the contractual relationship between you ("you," "your," or "User") and Crewfare, Inc. ("Crewfare," "us," "our," or "we"), regarding your use of and access to our website located at https://crewfare.com ("Site") and the features, content, products, services, and functionality thereof, including engaging with us (the "Services"). These Terms, which include our Privacy Policy located at https://crewfare.com/privacy, govern your access to and use of the Site and Services, and constitute a binding legal agreement between you and Crewfare.
We limit the use of the Services to individuals that are 18 years of age or older. By using and accessing the Services, you represent and warrant that you are 18 years of age or older.
You may access and use the Site and Services subject to your compliance with these Terms. Your continued access and use of the Site and Services is conditioned upon your continued compliance with these Terms. Subject to your compliance with these Terms, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use our Site for your own personal, noncommercial use. Any use of the Site other than as specifically authorized herein, without our prior written permission, is strictly prohibited, will terminate the license granted herein and constitute a violation of our or our licensors' intellectual property rights.
There is no charge to access and browse the Site or Services. However, charges for Internet or telecommunication use may apply at rates that are determined by the providers of such services. In order to access and browse the Site or Services, you are required to have a compatible computer, tablet device or mobile telephone, internet access, mobile network access, and an Android or iOS operating system. The software for the Site may be upgraded from time to time to add support for new functions and services.
We reserve the right to refuse our Services to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Crewfare offers the following products: CREWFARE® ALL ACCESSTM, CREWFARE® BACKSTAGE®, CREWFARE® ENCORE®, CREWFARE® LAUNCHPAD®, CREWPAY®, and CREWFARE® EXPLORETM.
You acknowledge that, in addition to these Terms, each product may have its own terms of use, as set forth and as may be updated from time to time, upon accessing such product (collectively, the "Additional Terms"). By using that product or service, you agree to the relevant Additional Terms. For the purposes of these Terms, such products or services are subject to these Terms as well as any Additional Terms and the applicable flow-through provisions. If you do not agree to abide by the applicable terms for any such products or services, then you should not use such products or services. To the extent that the Additional Terms conflict with these Terms, these Terms will govern to the extent applicable to the Site.
You may only use the Site and Services for lawful purposes and in accordance with these Terms. You agree not to use the Site and Services to:
Additionally, you agree not to:
Any attempt to do any of the foregoing is a violation of our rights and these Terms. If you breach this restriction, you may be subject to prosecution and damages.
For information about how we collect, use, share, and otherwise process information about you, please see our Privacy Policy located at https://crewfare.com/privacy.
You may be required to create an account and specify a password and/or disclose your name and other information in order to use certain services or features on the Site. To create an account, you must be at least 18 years old and provide truthful and accurate information. If your information changes at any time, please update your account to reflect those changes.
You may not share your account with anyone else. Please keep your login information confidential. You are responsible for protecting your login information from unauthorized use, and you are responsible for all activity that occurs on your account (including without limitation financial obligations). You agree to notify us immediately if you believe that your login information has been or may be used without your permission so that appropriate action can be taken.
You also agree to ensure that you exit your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
We are not responsible for losses or damage caused by your failure to safeguard your login information.
We reserve the right to disable, suspend or deactivate your account, any username, password or other identifier, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms or if it comes to our attention that information you provided is false or inaccurate.
Either (i) the CREWPAY® payment method, or (ii) an authorized third-party payment processor, including but not limited to Square, Stripe, PayPal, or Authorize.net ("Third Party Payment Processor"), will be used to charge the payment method you specified at the time of purchase.
If you use the CREWPAY® payment method, your use of such payment method is subject to the additional terms and conditions listed at: https://crewfare.com/splitpaymentplanpolicy/.
You acknowledge that any of your payments processed by a Third Party Payment Processor will be subject to and governed by the terms of use and privacy policy of the applicable Third Party Payment Processor. You authorize Crewfare to charge all fees for the product you select to your preferred payment method. Depending on which Crewfare product you utilize, additional payment terms may apply. Please refer to the Additional Terms for the Crewfare product you are using.
Completion of a payment transaction is contingent upon: (a) you providing complete personal, account, transaction, and any other information needed, (b) authorization of the payment by your credit or debit card company, and (c) acceptance of your payment. We may, in our sole discretion, cancel your payment at any time. We may cancel a payment or prevent you from initiating future payments for any reason, including: (i) breach of any applicable law or regulation; (ii) breach of these Terms; (iii) suspected fraudulent, unlawful or improper activity; (iv) excessive disputes, high reversal rates or high risk of losses; or (v) failure to cooperate in an investigation or provide additional information when requested.
As part of our commitment to social impact through our CrewCares Campaign, we partner with select charitable organizations to make a difference with every eligible booking. For designated promotions, a specific portion of your payment will be donated to one or more vetted nonprofit organizations. Full details, including the exact dollar amount or percentage donated, the names of the beneficiary organizations, and the duration of the applicable promotion, will be clearly disclosed at the point of checkout for each qualifying purchase. Crewfare maintains written agreements with all charitable partners to ensure transparency and proper allocation of funds, and regularly transfers all contributed amounts in accordance with applicable state and federal laws.
The Site or Services may allow you to post or may gather from your text, photos, videos, emails, stories, and other material ("User Content"). You are responsible for your User Content, including its accuracy, legality, reliability, and appropriateness.
By posting User Content on or through the Site or Services, you represent and warrant that:
You understand and agree that we do not verify or vouch for any User Content and if we determine in our sole discretion that any User Content violates these Terms or applicable laws, we reserve the right, at any time and without prior notice, to (a) modify, refuse, or remove the User Content; (b) revoke the applicable user's right to use the Services; and/or (c) use any technological, legal, or operational means available to enforce these Terms.
By posting User Content through the Site or Services, you grant us the irrevocable, perpetual, non-exclusive, transferable, fully-paid, worldwide right and license to use, copy, publicly perform, modify, reformat, translate, excerpt, display, reproduce, transmit and distribute User Content for any purpose on and in connection with the Site or Services, including in promotions for the Services and other businesses with which we have a commercial relationship.
We may monitor, screen, post, remove, modify, store and review User Content or communications sent through the Site and/or Services, at any time and for any reason, without prior notice to you. We are not responsible for, and do not endorse or guarantee, the opinions, views, advice or recommendations posted or sent by users.
All materials contained on, in, or made available through the Site and Services and their entire contents, features and functionality, including all information, data, text, graphics, images, photographs, videos, illustrations, sounds, and other content (except User Content), the look and feel and selection and arrangement thereof, all source code, scripts, software compilations, and other materials are owned by us or our licensors and are protected by copyright and other intellectual property laws.
The Crewfare trade name, CREWFARE®, ALL ACCESSTM, BACKSTAGE®, PASSPORTTM, ENCORE®, LAUNCHPAD®, and EXPLORETM trademarks, the Globe Design logo, the TRAVEL SIMPLIFIED, EXPERIENCES AMPLIFIED.TM tagline and our other trademarks, service marks, logos, and taglines may not be copied, imitated or used, in whole or in part, without our express, prior written permission (collectively, the "Crewfare Materials"). All other trade names, trademarks, product names or logos on the Site are the property of their respective owners.
These Terms permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Site or Services, except as follows:
You must not modify copies of any Crewfare Materials, use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text, or delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Site or Service.
You acknowledge that you may access the Crewfare Services under the brand, logo, or trade name of a third-party partner ("White Label Partner"), and that such branding is for your convenience only. Crewfare does not own, operate, or control the trademarks, trade names, or other intellectual property of any such third-party partner.
While Crewfare enables the platform's functionality, all services, offers, or content provided under a third-party brand are the sole responsibility of the respective White Label Partner. Crewfare does not guarantee, endorse, or assume liability for the actions, omissions, services, or products of any third-party or White Label Partner, and any interactions you have with such parties are solely between you and them.
Crewfare expressly disclaims any liability for losses, damages, or claims arising from your dealings with a White Label Partner or any third party, including but not limited to, availability, accuracy, quality, or safety of third-party services, or infringement of intellectual property rights.
Our Services may include features that operate in conjunction with certain third-party social networking websites that you visit such as Facebook, Instagram, YouTube, Vimeo, TikTok, and Twitter ("Social Network Features"). Your use of the Social Network Features is governed by the terms of service and other agreements posted on those sites. You are responsible for ensuring that your use of those sites complies with any applicable terms of service or other agreements.
You may voluntarily post, submit or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials or other information about us or our Site (collectively, "Feedback"). You acknowledge that any Feedback disclosed, submitted or offered to us shall remain our exclusive property and may be used by us in any medium and for any purpose without obtaining your specific consent and without any attribution or compensation to any party. You hereby assign to Crewfare all right, title, and interest in, and to any such Feedback. We are not under any obligation to use any Feedback, to maintain your name or Feedback in confidence, or to pay you any compensation for any Feedback submitted.
We may provide information about third-party organizations, events, products, services, or activities, or we may allow third parties to make their content and information available on or through the Site (collectively, "Third-Party Content"). We provide Third-Party Content as a service to those interested in such content. Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party. We do not control or endorse, and make no representations or warranties regarding, any Third-Party Content, and your access to and use of such Third-Party Content is at your own risk.
Without limiting the foregoing, third-party experiences made available through Crewfare packages—including but not limited to ground transportation, boat tours, wellness services, hosted social events, and festival event programming—are provided solely by independent third-party vendors ("Experience Providers"). Crewfare acts exclusively as a booking intermediary and has no ownership, operational control, or supervisory responsibility over any Experience Provider or their services. Crewfare does not warrant the quality, safety, availability, or fitness for any purpose of any third-party experience. Without limitation, Crewfare is not the organizer, operator, or sponsor of any welcome event, concert, party, or other social gathering, including events at which alcohol is served, and does not control the premises, security, staffing, crowd management, alcohol service, or safety protocols for those events. To the fullest extent permitted by applicable law, you acknowledge and agree that your participation in any third-party experience is at your sole risk, and Crewfare disclaims all liability for any injury, illness, loss, damage, cost, or expense arising out of or related to any act or omission of any Experience Provider (including negligence, service errors, cancellations, delays, overbooking, denial of entry, or failure to follow applicable laws, rules, or safety guidelines). You are solely responsible for complying with all Experience Provider terms, venue rules, and applicable laws (including age restrictions and laws governing alcohol consumption), and for assessing the suitability and risks of any activity. All claims or disputes relating to such experiences must be directed to the relevant Experience Provider. In no event will Crewfare be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to any third-party experience, even if advised of the possibility of such damages. Some jurisdictions do not allow certain disclaimers or limitations; to the extent any disclaimer or limitation is not enforceable, the remainder will continue in full force, and Crewfare's aggregate liability, if any, shall not exceed the amount Crewfare received from you for the booking of the applicable third-party experience.
Contests, sweepstakes and other similar promotions that you enter through this Site or any of our Services ("Promotions") may be subject to official rules and/or conditions that are supplemental to these Terms, and which may provide details governing the Promotions such as eligibility requirements, entry instructions, deadlines, prize information and restrictions. If you wish to participate in any Promotion, please first review the applicable official rules and/or conditions. If a Promotion's official rules and/or conditions conflict with these Terms, the provisions contained in the official rules and/or conditions govern and control the Promotion.
We are not responsible for determining the withholding, sales, use, value added, transfer or other taxes, together with any interest and penalties imposed with respect thereto ("Taxes"), that may apply to transactions on this Site. You agree that you are solely responsible for determining what, if any, Taxes apply to your transactions and to withhold, collect, report and remit the correct amounts of Taxes to the appropriate taxing authorities. Unless otherwise indicated on an applicable invoice, amounts due on this Site are exclusive of Sales Taxes, which become your sole responsibility. Upon our request, you agree to promptly provide a properly executed IRS Form W-9 or applicable W-8 and any other tax form reasonably required by us to comply with our tax reporting obligations.
To the fullest extent permitted by applicable law, you will indemnify, defend and hold harmless Crewfare, our officers, directors, employees, parents, affiliates, subsidiaries, contractors, service providers, partners, agents, representatives, consultants, successors, and assigns (collectively, the "Indemnified Parties") from and against any losses, liabilities, claims, demands, actions, damages, costs and expenses (including reasonable attorneys' fees) arising out of or related to (a) your User Content or Feedback; (b) your breach or violation of these Terms, Additional Terms or applicable law; (c) your violation, misappropriation or infringement of any rights of another; (d) your misconduct in connection with the Site or Services; or (e) the creation, placement or transmission of any message, information, software or other materials through the Site or Service by you. This indemnity shall survive any termination or cancellation of these Terms.
These Terms and any dispute arising out of or related to them or the Services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Notwithstanding the foregoing, the enforceability of the arbitration provisions in Section 19 shall be governed by the Federal Arbitration Act ("FAA"), 9 U.S.C. §§ 1 et seq., to the fullest extent permitted by law.
You and Crewfare agree that any dispute, claim or controversy arising out of or relating to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, will be settled by binding arbitration between you and Crewfare, and not in a court of law. You may choose to have the arbitration conducted by teleconference, based on written submissions, or in person. You further agree that if your arbitration claim is part of a group of similar filings coordinated by the same legal counsel, your matter may be temporarily stayed or batched with others, as permitted by the AAA and consistent with due process and fairness standards, to allow efficient adjudication.
The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the AAA's Consumer Arbitration Rules then in effect (the "AAA Rules"). The AAA Rules are available at www.adr.org, or by calling (800) 778-7879. The parties agree that the arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability or formation of these Terms. The Federal Arbitration Act, 9 U.S.C. § 1 et seq. ("FAA"), will govern its interpretation and enforcement. The arbitration will be held in Broward County, Florida.
The Arbitrator will render an award within the time frame specified in the AAA Rules. Judgment on the arbitration award may be entered in any court having competent jurisdiction to do so. An Arbitrator's decision shall be final and binding on all parties.
No action, regardless of form, which arises from or is related in any way whatsoever to these Terms, may be commenced by you more than twelve (12) months after such cause of action accrues.
You may opt out of this agreement to arbitrate by notifying Crewfare in writing via email at legal@crewfare.com within 30 days of the date you first agree to the Terms. Your written notice must include your full name and clearly state your intent to opt out of arbitration.
It is our policy to respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA"). For more information, please see our DMCA Policy. If you believe that other intellectual property rights of yours have been infringed, you are encouraged to notify us with sufficient information to support your claim. Crewfare has adopted a policy of terminating, in appropriate circumstances and at our discretion, the accounts of users who infringe the intellectual property rights of others.
We reserve the right, at our sole discretion, to modify, suspend, or discontinue any part of our Site or the Services, or any feature thereof at any time without notice. This includes, but is not limited to, adding, removing, or changing features and functionalities, and the imposition of fees for certain services at any time. We also reserve the right to suspend or terminate a service in its entirety. You also have the right to stop using our Site or Services at any time. We are not responsible for any loss or harm related to your inability to access or use our Site or Services.
Our Services and Site are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. Individuals under the age of 18 can use our Site and Services only in conjunction with and under the supervision of a parent or legal guardian. In this case, the adult is the user and is responsible for upholding all Terms. For information on how we protect the privacy of minors who use our Site, please see our Privacy Policy at crewfare.com/privacy.
In addition to the above, individuals under the age of 21 are prohibited from purchasing tickets on our platform for any event where alcohol will be served. By purchasing tickets in violation of this provision, you acknowledge and agree that Crewfare is absolved from any liability related to your participation in such events, including, but not limited to, any claim arising from the consumption of alcohol. The supervision of a parent or legal guardian does not apply to this provision, and individuals under 21 years of age are strictly prohibited from making such purchases. Please see Section 33 below for additional provisions related to events where alcohol will be served.
We may terminate your access to the Site and/or Services, without notice, for conduct we believe violates these Terms, our policies, is harmful to our business interests, or for an inactive account.
We also reserve the right to suspend or cease providing the Services, with or without notice, and we shall have no liability or responsibility to you if we do so. This includes without limitation the right to refuse service, terminate accounts, remove or edit User Content and/or cancel orders in our sole discretion.
If your access to the Services is terminated, you will remain personally liable for any orders you placed or charges or other liabilities incurred by you prior to such termination.
Crewfare strives to ensure our Site and Services are accessible to all customers, including those with disabilities, and we are dedicated to maintaining a policy of non-discrimination on any basis, including race, gender, religion, nationality, or other protected characteristics. We believe in equality of service and information access for all our users.
If you are having trouble accessing any part of our site or services, please contact us at support@crewfare.com, and we will work with you to provide the information or service you need through an accessible method.
Crewfare is not responsible or liable for any event, experience, or activity cancellation or postponement caused by circumstances beyond our reasonable control, including (but not limited to) acts of God, natural disasters, governmental orders, public health emergencies, or actions or omissions of third parties (such as hotels, event producers, transportation operators, or other experience providers). In such cases, Crewfare will have no obligation to provide any refunds, reimbursements, or compensation to users for payments made in connection with the affected booking.
Where a specific Package component is cancelled, delayed, or materially modified by a third-party Experience Provider for reasons within that provider's control, Crewfare will use commercially reasonable efforts to provide a substitute experience of comparable value. If no substitute is reasonably available, Crewfare's liability is limited solely to a pro-rata refund of that component's allocated price. No further compensation shall be owed.
Festival and event programming—including performer lineups, set times, stage assignments, and venue configurations—is determined solely by the applicable event organizer and is subject to change or cancellation at any time without notice. Changes to event programming, including performer cancellations, do not entitle any user to a refund of any portion of a Package price.
You shall not transfer, assign, sublicense nor pledge in any manner whatsoever, any of your rights or obligations under these Terms. We may transfer, assign, sublicense or pledge in any manner whatsoever, any of our rights and obligations under these Terms to a subsidiary, affiliate, or successor thereof or to any third party whatsoever, without notifying you or receiving your consent.
We may update or amend these Terms from time to time. Amendments shall be effective upon posting on the Site. You are responsible for regularly reviewing these Terms. Your continued access and use of the Site or Services following such posting constitutes your consent to be bound by any amended Terms.
If any provision or part of a provision of these Terms is inoperative, invalid, unlawful, void or unenforceable for any reason, such provision shall be enforced to the maximum extent permitted by law and the invalidity of such provision shall not affect the enforceability and validity of remaining provisions of the Terms.
These Terms, the Privacy Policy and any other terms incorporated herein by reference, constitute the entire agreement between you and us with respect to the use of the Site and Services, and supersede all discussions, communications, conversations and agreements concerning the subject matter hereof.
Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. No independent contractor, partnership, joint venture or employer-employee relationship is intended or created. All notices and other communications under the Terms must be in writing and will be deemed to have been duly given when actually received. You may provide notices to us via email or by writing to us at the email and mailing addresses set forth below in the Contact Us section. You agree that communications and transactions between us may be conducted electronically. All of the provisions set forth in these Terms, except for the license granted to you, will survive any termination or suspension of your access to our Site or Services.
Crewfare, Inc. is registered as a Seller of Travel in the State of Florida (Ref. No. ST 10614251). Crewfare acts as an authorized booking agent and travel services intermediary for hotels, event organizers, transportation providers, and other independent third-party service providers. Registration as a Seller of Travel does not constitute approval or endorsement by the State of Florida or any other governmental authority.
Crewfare is not the producer, organizer, promoter, or operator of any third-party event, festival, concert, or experience included in any travel package sold through this Site or the ALL ACCESS Platform. All third-party services are subject to the terms, conditions, and limitations of the respective third-party providers. Crewfare's obligations to you are limited to those expressly set forth in these Terms and the All Access Terms.
Certain Package components may include events or experiences at which alcoholic beverages are served or available for purchase ("Alcohol Events"), including but not limited to hosted welcome parties or other social gatherings. All Alcohol Events are operated exclusively by licensed third-party vendors or venue operators ("Event Operators") who hold all liquor licenses required by the jurisdiction in which the event takes place. Crewfare does not hold a liquor license, does not sell or serve alcohol, does not supervise alcohol consumption, and is not the organizer or operator of any Alcohol Event.
By purchasing any Package that includes an Alcohol Event, you: (a) represent that you are 21 years of age or older and will not attempt to procure alcohol on behalf of any person under 21; (b) acknowledge that you consume any alcohol entirely at your own risk; (c) agree to release, indemnify, and hold harmless Crewfare from any and all claims, liabilities, or damages arising from alcohol service or consumption at any Alcohol Event, including any claims arising under any applicable dram shop or liquor liability statute; and (d) agree to comply with all venue policies, applicable laws, and age verification requirements at any Alcohol Event.
Where a Package purchased on behalf of a group includes Alcohol Events, the purchasing adult is solely responsible for ensuring that any minors in their party do not access or attend age-restricted event components. Crewfare bears no liability for any minor's participation in or exclusion from any age-restricted experience.
If you have any questions about these Terms, please contact us at:
Crewfare, Inc.
2678 Edgewater Court, Weston, FL 33332 USA
support@crewfare.com
(786) 400-2739 · Toll-free: +1 (888) 780-8183
General Questions or Inquiries?