Terms of Services

Effective Date: October 1, 2022


These Crewfare Terms of Service (“Terms”) apply to your access to and use of the any websites and platforms (collectively, the “Site”), and all related services provided by Crewfare, LLC (“Crewfare,” “we,” “our,” or “us”), including without limitation our cloud-based billing software and related subscriptions (“Services”). By accessing or by using our Site or using our Services, you agree to these Terms and any terms incorporated by reference. If you do not agree to these Terms, do not use our Site or Services. Services include, but may not be limited to, 1) Crewfare All Access, 2) Crewfare Passport, and 3) Crewfare Backstage.

We may make changes to these Terms from time to time. If we make changes, we will provide you with notice of such changes, such as by providing a notice through our Site or by updating the Effective Date. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued use of our Site after we provide such notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop using our Site or Services.

If you have any questions about these Terms or our Site or Services, please contact us at support@crewfare.com.


For information about how we collect, use, share and otherwise process information about you, please see our Privacy Policy.


You may be required to create an account and specify a password and/or disclose your name and reservation number in order to use certain services or features on the Site. To create an account, you must be at least 18 years old and you must provide truthful and accurate information about yourself. Don’t try to impersonate anyone else when you create your account. If your information changes at any time, please update your account to reflect those changes.

You may not share your account with anyone else. Please keep your login information confidential and try not to use it on other websites. You are responsible for protecting your login information from unauthorized use, and you are responsible for all activity that occurs on your account (including without limitation financial obligations). You agree to notify us immediately if you believe that your login information has been or may be used without your permission so that appropriate action can be taken. We are not responsible for losses or damage caused by your failure to safeguard your login information.


You consent to our collection and use of technical information, excluding any confidential information, gathered as part of the Services provided to you. We may use this information solely to improve our products or to provide customized services or technologies to you. We may disclose this information, excluding any information that is confidential information, to others but not in a form that personally identifies you. You consent to our communicating with you about the Site and our services by SMS, text message, e-mail, or other electronic means. Your carrier’s normal, messaging,data and other rates and fees will apply to these communications.


A. Generally. You may be required to pay fees to access certain features of the Services. Fees are typically displayed in U.S. dollars but may sometimes be displayed in other currencies. All fees are non-refundable. If we change the fees for all or part of the Services, including by adding fees or charges, we will provide you advance notice of those changes. If you do not accept the changes, we may discontinue providing the applicable part of the Services to you.

B. Payments. An authorized third-party payment processor, such as Square, may be used to charge the payment method you specified at the time of purchase. In those cases, the specific terms of use and privacy policy for Square or another authorized payment processor will apply. You specifically acknowledge that any of your payments processed by Square or another authorized payment processor will be subject to and governed by the terms of use (including without limitation exchange and conversion rates) and privacy policy of Square or such other authorized payment processor used by Crewfare from time to time. You authorize us to charge all fees for the Services you select to your preferred payment method. If you pay any fees with a credit card, we may seek pre-authorization of your credit card account before your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. Completion of a payment transaction is contingent upon: (a) you providing complete personal, account, transaction and any other information needed, (b) authorization of the payment by your credit or debit card company, and (c) acceptance of your payment. We may, in our sole discretion, cancel your payment at any time by providing notice to you through your contact information or by a notice when you attempt to make a payment. We may cancel a payment or prevent you from initiating future payments for any reason, including, without limitation, the following: (i) if you attempt to use the Services in breach of any applicable law or regulation, including payment card network rules or regulations; (ii) if you use the Services in breach of these Terms; (iii) if we suspect fraudulent, unlawful or improper activity regarding a payment; (iv) if we detect, in our sole discretion, that your payments have excessive disputes, high reversal rates or present a relatively high risk of losses; or (v) failure to cooperate in an investigation or provide additional information when requested.


Under our services, including Crewfare Backstage, we are not responsible for any changes in pricing, specifically if you upload information that is inaccurate and results in a difference in pricing. For clarity, we are not responsible for any errors you make to reservations when using our services.

C. Cancellation. ALL SALES ARE FINAL. Rooms are non-refundable, but you may make modifications to your reservation up to 14 days prior to your check-in date. Date changes are subject to availability and may include additional fees.

D.No-Show Policy. If you are arriving late to your reservation, you must give us notice no later than 9p.m. on the evening of your scheduled check-in. Without proper notice, the hotel/villa may mark you as a “no show” which could cancel your reservation. In cases of a “no show” we will not be issuing any refunds or be responsible for any additional charges or fees.

E. Taxes and Fees. The taxes and fees charged by Crewfare include state and local taxes, resort fees, or additional fees based on the number of guests specified at checkout. All taxes and fees will be your responsibility. You are also separately responsible for any and all taxes and fees charged by the hotel/villa. These include, but are not limited to, fees for additional guests (above the number of guests entered at checkout), incidentals, additional room nights, and other fees incurred during the stay. These fees will be charged directly by the hotel/villa at the time of checkout to the card on file with the hotel/villa. We have the right to charge service fees and payment fees (e.g. an additional fee for a payment plan or an additional fee for any changes made to an existing reservation, including use of our Manage Reservation tool, if applicable). We will not be responsible for any additional fees charged by the hotel/villa.

F. Payment Plan Policies. If you elect to use our payment plan, which allows guests to pay over time via installments for an additional fee, and a payment installment is declined, we may make two more attempts using the payment method provided. If the two subsequent attempts to receive payment are unsuccessful, the reservation will be canceled. All standard cancellation terms will apply.

G. Hotel/Villa Age Policies. Hotel/villas have unique age restrictions. Some are 18+ and some are 21+. Please visit our hotel/villa pages or contact the hotel/villa directly to confirm before booking. By purchasing a hotel/villa package through our Site, you confirm that you meet the hotel/villa’s minimum age requirements. We will not provide refunds for reservations that do not meet the minimum age criteria.

H. Other Hotel/Villa Policies. The price is based on the number of adults you specified in your search and covers room, tax, and resort fees. The hotel/villa may charge additional fees when more than the number of adults specified stay in a single room, per the hotel/villa’s individual policy. Any additional fees will be charged by the hotel/villa directly at the time of checkout. Furthermore, you will be responsible for additional fees such as added guests, security deposits, incidentals, resort fees, and additional room nights. You must present a debit or credit card with a matching photo ID at check-in to pay the hotel/villa directly for any such charges. All hotel/villa rooms are nonsmoking. Guests are responsible for any fees/charges incurred as a result of smoking. All guests must present a photo ID matching the information provided in order to check-in at their hotel/villa.


A. Generally. Guests may opt to include trip insurance, which will be offered through 1) Faye, offered by Zenner, Inc. and its subsidiaries, including Zenner Insurance Services LLC (“Faye”) or through 2) Arch RoamRight. (either referred to as “Trip Insurance”).

1. Purchase of Faye Trip Insurance: After purchase, Guests will be provided a link to Faye’s platform in order to purchase Trip Insurance separately. We do not insure any part of your Trip Insurance as part of your booking with Crewfare or in regards to any Services included within these Terms. Guests will input their payment information directly with Faye and on Faye’s platform, as Crewfare does not process or capture the funds associated with the Trip Insurance. All payment will be run through Faye. We are not liable for any changes or refunds guests may seek regarding their purchased Trip Insurance.

2. Purchase of Arch RoamRight Trip Insurance: Guests will select to opt into the available Trip Insurance at the checkout page, which will display Trip Insurance general policy information and price. We do not insure any part of your Trip Insurance as part of your booking with Crewfare or in regards to any Services included within these Terms. After completing the checkout process, Arch RoamRight will directly send guests a confirmation email containing the selected Trip Insurance, and any policy or price specifics. We do not send any information regarding Trip Insurance after the booking has been confirmed and all questions should be directed to Arch RoamRight. Guests will input their payment credit card information for the Trip Insurance at checkout, but Crewfare does not capture the funds associated with

the Trip Insurance. All payment shall be run through Arch RoamRight. Crewfare is not liable for any changes or refunds guests may seek regarding their purchased Trip Insurance.

B. Cancellation. Guest should consult Faye’s or Arch RoamRight’s website or directly to learn of their cancellation policies. Cancellation information regarding Trip Insurance is not controlled or maintained by Crewfare.

C. Taxes and Fees. Taxes & fees include state and local taxes, and any insurance fees (if applicable). All taxes and fees will be your responsibility.

D. Insurance Age Policies. Trip Insurance may have unique age restrictions. Guests should consult Faye’s or Arch RoamRight’s website or directly to inquire about any relevant age policies. By purchasing Faye’s or Arch RoamRight’s Trip Insurance through our Site, you confirm that you meet the Trip Insurance minimum age requirements.


Our Site may allow you and other users to create, post, store, and share content, including messages, comments, stories, text, photos, graphics, videos, music, and other materials (collectively, “User Content”). Except for the license you grant below, you retain all rights in and to your User Content, as between you and us.

If you submit any User Content to us, including through the Site, you grant us and our employees, contractors, service providers, and consultants, a nonexclusive, royalty-free, worldwide, fully paid, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform and display such User Content, and any name, username or likeness provided in connection therewith, in all media formats and channels now known or later developed without compensation to you, in connection with the Site and us.

You may not create, post, store or share any User Content that violates these Terms or for which you do not have all the rights necessary to grant us the license described above. You represent and warrant that your User Content, and our use of such content as permitted by these Terms, will not violate any rights of or cause injury to any person or entity. Although we have no obligation to screen, edit, or monitor User Content, we may delete or remove User Content at any time and for any reason with or without notice.

We are not responsible for, and do not endorse, User Content posted by any other person. Accordingly, we may not be held liable, directly or indirectly, for any loss or damage caused to you in connection with any User Content posted by another member.


You will not violate any applicable law, contract, intellectual property right or other third-party right or commit a tort in connection with any User Content you post to the Site, and you are solely responsible for your conduct while using our Site. You will not:

  • Engage in any harassing, threatening, intimidating, predatory or stalking conduct;
  • Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity;
  • Sell, resell or commercially use our Site;
  • Copy, reproduce, distribute, publicly perform or publicly display all or portions of our Site, except as expressly permitted by us or our licensors;
  • Modify our Site, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Site;
  • Use our Site other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Site or that could damage, disable, overburden or impair the functioning of our Site in any manner;
  • Reverse engineer any aspect of our Site or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Site;
  • Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from our Site;
  • Develop or use any applications that interact with our Site without our prior written consent;
  • Send, distribute or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes;
  • Bypass or ignore instructions; or
  • Use our Site for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.

If and where our Site allows the posting or sharing of User Content, you may only post or otherwise share User Content that is non-confidential and that you have all necessary rights to disclose. You may not create, post, store or share any User Content that:

  • Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent;
  • Would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law;
  • May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  • Contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences;
  • Impersonates, or misrepresents your affiliation with, any person or entity;
  • Contains any unsolicited promotions, advertising or solicitations;
  • Contains any private or personal information of a third party without such third party’s consent; or
  • Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content.

Enforcement of this section is solely at our discretion, and failure to enforce this section in some instances does not constitute a waiver of our right to enforce it in other instances. In addition, this section does not create any private right of action on the part of any third party or any reasonable expectation that the Site will not contain any content that is prohibited by such rules.


The Site, including the text, graphics, images, photographs, videos, illustrations and other content contained therein, are owned by us or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to the Site are reserved by us or our licensors. Subject to your compliance with these Terms, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use our Site for your own personal, noncommercial use. Any use of the Site other than as specifically authorized herein, without our prior written permission, is strictly prohibited, will terminate the license granted herein and violate our intellectual property rights.


Our Services may include features that operate in conjunction with certain third-party social networking websites that you visit such as Facebook, Instagram, YouTube, Vimeo, TikTok, and Twitter (“Social Network Features”). While your use of the Social Network Features is governed by these Terms, your access and use of third-party social networking sites and the services provided through the Services is governed by the terms of service and other agreements posted on these sites. You are responsible for ensuring that your use of those sites complies with any applicable terms of service or other agreements.


Our logos, slogans, and the look and feel of the Site are our trademarks and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names or logos mentioned on the Site are the property of their respective owners. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by us.


You may voluntarily post, submit or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials or other information about us or our Site (collectively, “Feedback”). You understand that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you, including, without limitation, to develop, copy, publish, or improve the Feedback in our sole discretion. You understand that we may treat Feedback as non-confidential.


We may provide information about third-party organizations, events, products, services, or activities, or we may allow third parties to make their content and information available on or through the Site (collectively, “Third-Party Content”). We provide Third-Party Content as a service to those interested in such content. Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party. We do not control or endorse, and make no representations or warranties regarding, any Third-Party Content, and your access to and use of such Third-Party Content is at your own risk.


To the fullest extent permitted by applicable law, you will indemnify, defend and hold harmless us, our employees, contractors, service providers, consultants, successor organizations, and each of their respective officers, directors, agents, partners and employees (individually and collectively, the “Indemnified Parties”) from and against any losses, liabilities, claims, demands, damages, expenses or costs (“Claims”) arising out of or related to (a) your User Content or Feedback; (b) your violation of these Terms; (c) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights); or (d) your misconduct in connection with the Site. You agree to promptly notify Indemnified Parties of any third-party Claims, cooperate with Indemnified Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys’ fees). You also agree that the Indemnified Parties will have control of the defense or settlement, at the Indemnified Party’s sole option, of any third-party Claims.


Your use of our Site is at your sole risk. Except as otherwise provided in a writing by us, our Site and any content therein, and our Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, we do not represent or warrant that our Site is accurate, complete, reliable, current or error-free. While we attempt to make your use of our Site safe, we cannot and do not represent or warrant that our Site or servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Site.


To the fullest extent permitted by applicable law, we, our employees, contractors, service providers, consultants, successor organizations, and each of their respective officers, directors, agents, and employees, will not be liable to you under any theory of liability (whether based in contract, tort, negligence, strict liability, warranty, or otherwise) for any indirect, consequential, exemplary, incidental, punitive or special damages or lost profits, even if such parties have been advised of the possibility of such damages. Our total liability, including that of our employees, contractors, service providers, consultants, successor organizations, and each of their respective officers, directors, agents, and employees, for any claim arising out of or relating to these Terms or our Site, regardless of the form of the action, is limited to the amount of compensation you pay, if any, to use or access the Site.

Certain state laws may not allow limitations on implied warranties or the exclusion of certain damages. Therefore, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.


Any dispute arising from these Terms and your use of the Site will be governed by and construed and enforced in accordance with the laws of the State of Florida, except to the extent preempted by U.S. federal law, without regard to conflict of law rules or principles that would cause the application of the laws of any other jurisdiction. Any dispute between the parties will be resolved in the state or federal courts located in Miami-Dade County, Florida.


We reserve the right to modify our Site or to suspend or stop providing all or portions of our Site at any time. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. We also reserve the right to charge a fee for any of our features at any time. You also have the right to stop using our Site at any time. We are not responsible for any loss or harm related to your inability to access or use our Site. All of the terms of these Terms (excluding our license grants to you) will survive any termination or suspension.


If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.


Our Services and Site are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. Individuals under the age of 18 can use our Site and Services only in conjunction with and under the supervision of a parent or legal guardian. In this case, the adult is the user and is responsible for upholding all Terms. For information on how we protect the privacy of minors who use our Site, please see our Privacy Policy.


Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. You agree that communications and transactions between us may be conducted electronically.


If you have any questions about these Terms, please contact us at:

Crewfare, LLC
(786) 400-2739
2678 Edgewater Ct.
Weston, FL 33332